Terms & Conditions

1. Agreement & Acceptance of Terms

These Terms & Conditions ("Terms") govern your access to and use of the services, website (https://socialmint.ai), AI voice calling infrastructure, IVR systems, and WhatsApp automation tools provided by SocialMint AI (MSME Registered, Prayagraj, UP, India).

By creating an account, subscribing to a plan, or utilizing our services, you agree to be bound by these Terms. If you do not agree, you must not access or use our services.

2. Scope of Services & 48-72h Onboarding

SocialMint AI provides business communication automation software enabling clients to automate customer phone calls, qualify leads, route calls through IVR menus, send automated WhatsApp follow-ups, and sync lead data to CRM systems.

Our standard onboarding guarantee ensures that once verified business details and IVR parameters are provided, our engineering team will configure and activate your AI calling and messaging pipeline within 48 to 72 hours.

3. Fair Usage Policy for Voice Calling & WhatsApp

Clients using SocialMint AI platform must adhere to strict ethical standards:

• No Spamming: Outbound AI calling and WhatsApp messaging must only target leads or contacts who have provided legitimate opt-in consent or requested business inquiries.
• Compliance with TRAI Regulations: All outbound automated calls must comply with Telecom Regulatory Authority of India (TRAI) guidelines and Do Not Disturb (DND) regulations.
• Prohibited Content: Content promoting illegal activities, fraudulent schemes, hate speech, or harassment is strictly prohibited and subject to immediate account termination.

4. Subscription Fees, Billing & SLA

Services are billed on a subscription basis (monthly or annual plans) as detailed in your plan agreement. Payments are processed securely in Indian Rupees (INR).

SocialMint AI maintains a target server availability SLA of 99.9% uptime for active voice receptionists and API webhooks. Scheduled maintenance windows will be communicated via email or dashboard announcements in advance.

5. Intellectual Property Rights

All technology, algorithms, speech synthesis models, user interface designs, logos, and software underlying SocialMint AI remain the exclusive intellectual property of SocialMint AI and its founder Ritesh Madhavan. Clients retain full ownership of their proprietary customer data and CRM records.

6. Limitation of Liability

To the maximum extent permitted by applicable Indian law, SocialMint AI shall not be liable for indirect, incidental, special, or consequential damages resulting from telecommunication network downtime, third-party API outages (such as carrier network drops or Meta platform updates), or unauthorized account breaches arising from compromised client credentials.