Privacy Policy

1. Introduction & Scope

Welcome to SocialMint AI ("we", "us", "our"). SocialMint AI, operated under MSME registration in Prayagraj, Uttar Pradesh, India, provides enterprise-grade AI Communication Automation solutions including AI voice calling agents, IVR automation, and WhatsApp business chatbots for small and medium businesses.

This Privacy Policy explains how we collect, use, store, and protect your personal information and customer data when you access our platform at https://socialmint.ai or utilize our automated calling and messaging systems.

2. Information We Collect

To deliver automated communication services, SocialMint AI collects the following categories of data:

• Account Information: Name, business email address, phone number, company name, billing details, and login credentials.
• Voice & Call Logs: Inbound/outbound caller numbers, call duration, timestamp metadata, call transcripts, and voice audio recordings generated during AI voice agent conversations.
• Messaging Data: WhatsApp message payloads, chatbot interaction logs, and customer inquiry text passed through official APIs.
• CRM Integration Data: Lead names, phone numbers, and inquiry details synchronized with client CRM systems (such as Zoho CRM or Google Sheets).

3. How We Use Collected Information

We process data strictly for operational and service delivery purposes:

• Executing automated AI voice responses, IVR call routing, and appointment scheduling.
• Sending appointment confirmation and follow-up notifications via WhatsApp API.
• Synchronizing qualified lead records with client CRM dashboards.
• Ensuring technical support, fraud prevention, and platform security.
• Improving AI speech recognition accuracy for Hindi, Hinglish, and English dialects.

4. Data Protection & DPDP Act Compliance

SocialMint AI strictly complies with the Digital Personal Data Protection (DPDP) Act of India. We enforce end-to-end encryption for data in transit (TLS 1.3) and at rest (AES-256).

We do NOT sell, rent, or trade your personal data or caller logs to third-party advertisers or data brokers under any circumstances. Access to voice recordings and transcripts is strictly restricted to authorized client account administrators.

5. Third-Party API Integrations

Our infrastructure integrates with verified infrastructure providers, including official Meta WhatsApp Business API providers, speech-to-text engines, and cloud data centers. All third-party processing occurs via encrypted channels adhering to international security standards.

6. Your Rights & Data Retention

You have the right to inspect, update, export, or request the deletion of your account data and voice logs stored in your SocialMint AI dashboard. Data deletion requests can be initiated from your account settings or by emailing our data privacy officer at socialmint03@gmail.com.